Subscription, connection & refund FAQs

No email address is required; create an account with a username and password. After creating your account in the user panel, store both securely—ideally in a password manager. Never share your login details together with your subscription link. Since account creation does not require an email address, email recovery should not be assumed to be available; use the options shown in the panel for account-related actions. If you have trouble signing in, check your keyboard input, capitalization, and any accidental spaces, then make sure you are using the original account. If you can still sign in, contact support through a panel ticket. Do not include your password in the ticket.

Sign in to the user panel, open the subscription section in your account overview, and check your current plan and data status. Use the panel’s import option to send the subscription to your client, or copy the link and choose the option to import from a URL in the client’s subscription manager. Your server list should appear after import. If it is empty, first check that the link was copied in full, then try updating the subscription. Treat the link like an account credential: it retrieves the connection settings for your account, so don’t post it in public forums or include it in screenshots. Getting a subscription and downloading a client are separate steps; installing the client does not import your subscription.

Open the existing subscription in your client and select Update subscription or Refresh configuration, then check whether the server list has changed. For routine updates, start with the saved subscription entry rather than deleting all your settings. If the update fails, check whether your current network can reach the user panel, then compare the subscription entry with the one shown there. Reimport the link provided in the panel only if it has changed or the old link no longer works. Before reimporting, note your current region and proxy mode. Afterward, review your rules so a change in app routing isn’t mistaken for a server issue.

There’s no limit on the number of devices connected at once, so changing devices alone does not mean you need another plan. Windows / macOS / iOS / Android / Linux are supported. Sign in to your existing account on the new device, then follow the panel instructions to get the client and subscription. On platforms other than iOS, you can get the client after signing in; iOS availability depends on the status shown in the panel. Device limits and plan data allowances are separate: unlimited devices does not mean unlimited data, so check your account’s data status. If you stop using an old device, remove saved account and subscription details, especially before handing it to someone else.

Temporarily disconnect the client and make sure your local network can reach everyday websites. Reconnect and check the selected server. A connected status only indicates that the connection process reached a particular state; it does not confirm that browsing works. Open a browser and the affected app separately to see whether everything fails or only one service. If nothing loads, update the subscription, try a server in another region, then check whether the system proxy or network capture permission is enabled. Change one setting at a time and note the result; changing the server, rules, and DNS together makes it hard to identify the cause. Don’t post your password or full subscription link when asking for help.

Apps can handle system proxy settings differently, so a working browser doesn’t mean every app uses the same route. Check whether the client is using rule-based routing or global proxy mode, then see whether the affected app is set to connect directly or has its own proxy settings. If the client offers system-wide network capture, check the required permissions in its documentation; feature names vary by client. After changing settings, close and reopen the app and try the same action again. If only that app fails, check its account, regional availability, and service status instead of assuming the entire subscription is invalid based on one error.

Copy the subscription link again from the user panel. Make sure you copied the subscription link, not the panel’s page address, and check that nothing is missing from either end or that no spaces or line breaks were added. Confirm that your client supports the import method. If the panel provides an import option, use that first. If the configuration still won’t load, check your local network and access to the panel, then verify your plan and data status. In a support ticket, include the client name, platform, exact error message, and the step where it occurred, but hide sensitive parts of the link. Don’t create new accounts repeatedly instead of troubleshooting the original one.

In a ticket through the user panel, include your platform, client name, server region and type, when the issue occurred, and whether it affects every app or just one. Add the checks you’ve already tried, such as whether your local network works, whether the subscription is up to date, and what happened after switching servers. Before sharing screenshots or logs, hide your username, subscription link, and other credentials. Never include your account password. For reproducible issues, list the steps—for example, which app you opened after connecting and what message appeared. This helps distinguish subscription retrieval problems, proxy setup issues, server problems, and issues with the destination service, reducing the need for follow-up questions.

First check that your local network isn’t handling large downloads or syncing. Keep the client settings unchanged, switch to another server in the same region, and compare how the same service performs. If the alternatives in that region are still slow, try another region and note when the issue occurred and the server type. Peak-hour performance depends on your local connection, the route, and the destination service, so the region name alone isn’t enough to judge it. Don’t change proxy mode and server at the same time, or the results won’t be comparable. If a server keeps having problems, include your comparison results in a support ticket. The server list helps you choose; only real-world testing can show what works on your network.

Check the server page for each route type, then choose based on the region and app you actually use. IEPL, relay, and direct are categories in the server list, not guarantees of a particular speed or performance on every network. Keep a server that works well for everyday use, and note other available regions for comparison if problems arise. Compare using the same device and app under similar network conditions. Check whether the connection completes, pages load normally, and sessions stay active. If a service has regional requirements, follow its rules first, then compare routes rather than simply choosing the nearest server.

Coverage includes 120+ countries / 240+ routes. Check the server page first, then refer to the current list in the user panel and client. Coverage indicates the range of choices; it does not predict how quickly a particular app will load or guarantee the same results for every destination in every region. Choose based on the service’s regional requirements, your local network, and actual connection results. For tasks that require a stable session, confirm the route works before you begin. If a server in a particular region is missing or won’t connect, update the subscription and check again. When contacting support, include the region and server name rather than judging an individual issue by the total coverage count.

Switching servers is one troubleshooting step, not a guaranteed fix for every service. First confirm that ordinary websites load, then check the app’s account status, regional requirements, and error message. The service’s own access policies may also affect the result. Keep the app settings unchanged while comparing servers in suitable regions. If needed, restart the app so an old session doesn’t affect your test. For streaming, distinguish between a page that won’t load, an account sign-in problem, and playback failure; these can have different causes. If you need help, tell us which service is affected and at what step the error occurs. Server categories do not guarantee continued access to any particular platform.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packs: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. Data packs last until used and never expire. Monthly data resets each month on the date your plan began, which makes it easier to track usage over time. Data packs are consumed as you use them and may suit people who prefer to keep unused data available. Compare the billing model and data allowance before choosing: never expiring does not mean unlimited data, and monthly plans don’t reset on the first of each calendar month. Check the pricing page for full details and confirm the selected plan shown in the panel before ordering.

Monthly plan data resets each month on the date your plan began. If you upgrade mid-cycle, the price difference is converted into remaining days. Check your account’s activation details and the status shown in the panel; the start of a new calendar month does not necessarily mean your data has reset. Before upgrading, review your current plan, remaining data, and the change details shown in the panel. Data packs last until used and never expire, so the monthly reset rules don’t apply to them. If your account status is unclear after an order, contact support through a ticket and include the order and panel details. Don’t estimate compensation or extra usage time that hasn’t been specified.

Alipay / WeChat Pay / USDT are supported. Start the payment process from the user panel and check the selected plan and order amount before confirming. After paying, return to the panel to check the order status, then review the plan and data details in your account overview. If the page still shows the old status, reopen it to check again. If the order status hasn’t updated, don’t pay again to try to trigger a change. Submit a ticket with the order details, payment method, and payment result. Hide personal information unrelated to the issue before sharing proof, and never submit your account password. Use the payment page and order history to verify the transaction; a description in chat is not a substitute for the order details in the panel.

MHZVPN offers a 60-day no-questions-asked refund policy. See the Terms of Service for details. To request a refund, sign in to the user panel and open a support ticket with your request and the order details needed for verification. If you’re also experiencing connection issues, include your platform, server, and error details to help distinguish the refund request from technical troubleshooting. Before submitting, make sure the order belongs to the current account, and hide subscription links and account credentials in screenshots. Don’t share payment details publicly, and never provide your password. Follow-up about the request will take place in the ticket; this page does not promise processing times or compensation beyond the stated policy.