Terms of Service

Service Scope

MHZVPN provides subscriptions to international routes, with coverage across 120+ countries and 240+ routes, and support for Windows / macOS / iOS / Android / Linux. Client downloads, order management, and subscription details are provided through the user panel. The routes actually available to you are those shown in the panel.

This service is intended to optimize cross-border access. It does not include accounts, memberships, or content licenses for destination websites. Regional policies, content catalogs, and account reviews are determined by third-party platforms. A successful route connection does not guarantee that every website or app will be accessible.

Account and Device Use

No email address is required; you can create an account with a username and password. Keep your login credentials, subscription links, and order information secure. Subscription links are access credentials and should not be posted publicly or shared with unrelated parties. If credentials are exposed or used unexpectedly, update them through the panel and submit a support ticket.

There is no limit on the number of devices that can be online at the same time, for use by the account holder on devices they own or are authorized to manage. This does not permit reselling or renting accounts, publicly distributing subscriptions, or sharing an account with other independent users. Manage connected devices to prevent unauthorized access from affecting account use.

Subscription Billing and Refunds

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is converted into remaining service days. Data packages are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB; they remain valid until used and do not expire. Before payment, review the plans page and the billing method, price, and data allowance in your order.

Alipay / WeChat Pay / USDT are supported. The user panel's records are the reference for orders and available entitlements. If an order status appears incorrect after payment, keep your proof of payment and contact support by ticket. Do not pay again until the order status has been checked.

You may request a full refund for any reason within 60 days of your first payment. Submit your request through a user panel support ticket and provide information that can be used to locate the order. Verification is only used to confirm the account, payment, and refund recipient; no explanation for dissatisfaction is required. Do not include your login password or complete subscription link in a support ticket.

Acceptable Use

Users must comply with the laws and regulations where they are located and the terms of service of the services they access. This service must not be used for unlawful purposes. Use of the routes to commit fraud, violate another person's privacy, distribute malicious software, gain unauthorized system access, launch network attacks, or infringe intellectual property is prohibited.

Do not harm other users by automated abuse, maliciously consuming resources, or interfering with route operations. Users are responsible for their own actions and transmitted content. This service provides network connectivity and does not endorse user conduct or the legality of third-party content.

Availability and Scope of Responsibility

Connection quality may be affected by the local network, carrier routing, international links, device settings, and the status of the destination service. Maintenance, route adjustments, or third-party failures may cause temporary interruptions. The service does not guarantee uninterrupted connections, specific speeds, or continuous access to third-party platforms.

If an issue occurs, first check your subscription status and client settings, then submit details of the problem. MHZVPN will investigate issues with its own service. Responsibility for effects caused by third-party platform policies, device failures, or events beyond reasonable control will be determined based on the circumstances and applicable law. These terms do not limit user rights that cannot be restricted by law, nor do they change the refund commitment above.

Account Termination and Changes to These Terms

If there is unlawful use, an attack on the service, resale or sharing, or another serious breach of these terms, MHZVPN may suspend access or terminate the account based on the risk. Where an issue can be corrected, the reason for the action will be explained where appropriate. Users may raise an objection through a support ticket. Suspension or termination does not automatically cancel refund or appeal rights provided by law.

Changes to these terms will be published on this page, and the date at the top will be updated. Important changes affecting account entitlements or billing rules will be announced on the site or in the user panel. Disputes concerning orders already in effect will be handled under the terms applicable when the order was placed and the requirements of law. If you have questions about a change, contact support by ticket before continuing to use the service.